Our Guarantees

Our Guarantees

Peace of Mind Total Service Guarantee

Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Premier system or five (5) full years on Deluxe Systems, you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with Blue Flame recommendations). That’s total worry-free system performance for the next ten (10) years on an Optimum or Premier and five (5) years on a Deluxe system.

Home Protection Guarantee

While working in your home, you can expect our professional installation and service technicians to protect your home and property. We promise that if we dirty it, we’ll clean it. If we damage it, we’ll replace or repair it. And, we require background checks and drug tests on all employees.

A/C or Heating Tune-Up No Breakdown Guarantee

Your air conditioning or heating service comes with a ‘NO BREAKDOWN MONEY-BACK GUARANTEE’ . We are so confident in our A/C or Heating tune-up and inspection that we will refund 100% of the cost of your tune-up should your system break down this season*

*guarantee not to exceed 12 days from service date, with copy of invoice reflecting no outstanding recommendations for equipment repair or replacement and proof of breakdown. Excludes breakdowns as a result of normal wear and tear, Acts of God, or misuse of equipment.

Total Replacement “No Lemon” Guarantee

If the compressor in your air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year “No Lemon” Guarantee. If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year “No Lemon” Guarantee.

Ultimate Comfort Guarantee

We promise the system(s) we have installed in your home will keep you comfortable. If, within one year of the date of the installation, your system does not perform to within 1 degree of the designed temperature setting we have stated at your electronic thermostat, we will redesign, repair, or replace the system(s) or part(s) we originally installed and as listed on the original invoice, at no cost to you, to achieve the desired comfort level.

24 Hour Service Guarantee

When you invest in a home comfort system from us, we guarantee your comfort today and in the future. If, for any reason, within one year of the date of the original invoice, the comfort system we installed in your home fails, we promise to restore your comfort for free within 24 hours of your call. If we fail to do so, not only will we fix it for free, but we will also write you a check for $555. At any time in the future, as long as you own your system and we perform your routine maintenance, pursuant to the manufacturer’s recommendations. If we are unable to repair your system and restore your comfort within 24 hours of our arrival, we will arrange for you to stay in a reasonably priced hotel free of charge until the system is fixed.

Exceptional Service Guarantee

If, for any reason, within one year of the date of original invoice, you are dissatisfied with our work in your home, we’ll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.

100% Unconditional Money Back Guarantee

If, for any reason, within one year of the date of original invoice, you are not 100% satisfied with your equipment, we will make every effort to meet your expectations, or remove your equipment and cheerfully refund 100% of your money.

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