Exclusive Two-Year Guarantee
Our exclusive two-year guarantee assures your complete satisfaction with your investment in your comfort system (or component). You must be satisfied with the craftsmanship and materials provided. If within two (2) years from the date of your agreement, you are dissatisfied with the performance of your comfort system (or component), we will make any and all modifications (including replacement of the system or component, if necessary) to meet your satisfaction.
$500 NO Frustration Guarantee®
If your system breaks down during the first (2) years and leaves you without heating or cooling, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.
Total Replacement “No Lemon” Guarantee
If the compressor in your air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year “No Lemon” Guarantee. If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year “No Lemon” Guarantee.
Property Protection & Client Respect Guarantee
Our installation technicians are the best in skill, attitude and workmanship, and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above, we will give you a five (5) year Blue Flame’s Maintenance Club membership at no charge to you.
Total Comfort Guarantee
We want you to be comfortable, so that’s why we guarantee that the system(s) we have installed in your home will heat or cool your home to a custom design specification for a full five (5) years. We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any modifications, repairs, and if necessary, replace the system at no additional charge to you.
Lowest Price Guarantee
Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and is not included in any heating and cooling system you choose for your home. Blue Flame promises you that you cannot find a licensed contractor with drug free employees to provide you with a comparable installation and with all 7 written guarantees for less… or we will refund the difference plus $50.00. All we ask, is the comparison is a written “apples to apples” comparison listing all company guarantees and warranties and indicating that they are a drug free, licensed company.