GUARANTEES AND WARRANTIES
At Blue Flame, we stand behind our work. Our guarantees are in place so that you have complete peace of mind when choosing Blue Flame:
Exclusive Two-Year Satisfaction Guarantee
Assures your complete satisfaction with your investment in your comfort system (or component). You must be satisfied with the craftsmanship and materials provided. If within two years from the date of your agreement, you are dissatisfied with the performance of your comfort system (or component), we will make any and all modifications (including replacement of the system or component, if necessary) to meet your satisfaction.
Property Protection & Client Respect Guarantee
Our installation technicians are the best in skill, attitude and workmanship, and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above, we will give you a five (5) year Blue Flame Maintenance Club membership at no charge to you!
$500 No Frustration Guarantee®
If your system breaks down during the first two years and leaves you without heating or cooling we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.
Peace of Mind Total Service Guarantee
For ten (10) full years after the installation of your Optimum or Premier system or five (5) full years on Deluxe systems you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with Blue Flame’s recommendations). That’s total worry-free system performance for the next ten years on an Optimum or Premier and five years on a Deluxe system.
Total Comfort Guarantee
We want you to be comfortable, so that’s why we guarantee that the system(s) we have installed in your home will heat or cool your home to a custom design specification for a full five (5) years. We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any modification, repairs, and if necessary, replace the system at no charge to you.
Total Replacement “NO LEMON” Guarantee
If the compressor in your air conditioner fails in the first five years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five year “No Lemon” Guarantee. If the heat exchanger in your furnace fails in the first ten years after installation, we don’t just replace the defective new furnace, we install a completely new furnace and give you a brand new ten year “No Lemon” Guarantee.
Lowest Price Guarantee
Blue Flame promises you that you cannot find a licensed contractor with drug-free employees to provide you with a comparable installation and with all seven written guarantees for less… or we will refund the difference plus $50.00.
This list of seven Guarantees serves as a pledge for the full team of technicians at Blue Flame Heating & Air Conditioning. We perform clean, top-quality service every time.
If you are dissatisfied with our workmanship, we will come back and make it right. No charge. No fuss. You shouldn’t expect anything less from a company that strives for lifetime customers and referrals from happy and satisfied customers.
If you have any questions or concerns, don’t hesitate to contact the home experts at Blue Flame Heating & Air Conditioning.